Shipping & Delivery Policy

At Ahuna Grills, we are committed to delivering fresh, hygienic, and delicious food to your doorstep in a timely manner. Please read our Shipping & Delivery Policy to understand how we process and deliver your orders.

1. Delivery Areas

We currently deliver food orders within selected serviceable areas. Delivery availability depends on your location and will be confirmed at the time of placing the order. We reserve the right to limit or refuse delivery to certain locations based on operational constraints.

2. Delivery Timings

  • Orders are delivered during our standard operating hours.

  • Estimated delivery time is communicated at checkout or during order confirmation and usually it is within 2 hours of order placed.

  • Delivery times may vary due to traffic, weather conditions, festivals, or other unforeseen circumstances.

3. Order Processing

  • All orders are prepared fresh after confirmation.

  • Once an order is placed and confirmed, it cannot be modified or cancelled after preparation has begun.

  • For scheduled or subscription-based deliveries (such as tiffin services), meals will be delivered as per the selected plan and timing.

4. Delivery Charges

  • Delivery charges, if applicable, will be clearly mentioned at checkout before payment.

  • Charges may vary based on distance, order value, or promotional offers.

5. Delayed or Failed Deliveries

While we strive to deliver on time, delays may occasionally occur due to factors beyond our control. In such cases:

  • We will make reasonable efforts to inform you of the delay.

  • No refunds will be issued for delays caused by incorrect address details, unavailability of the customer, or force majeure events.

6. Incorrect Address or Unavailability

Customers are responsible for providing accurate delivery details. If delivery fails due to:

  • Incorrect address

  • Incorrect contact number

  • Customer unavailability

The order may be cancelled without refund.

7. Packaging & Hygiene

All food items are securely packaged to maintain quality, temperature, and hygiene during transit. We follow strict food safety and hygiene standards at every stage of preparation and delivery.

8. Contact & Support

If you face any issues related to delivery, please contact our support team through the contact details provided on our website. We are happy to assist you.