Refund & Return Policy – Ahuna Grills

Last Updated: 15.11.2025

Thank you for shopping with Ahuna Grills.
We value your trust and strive to ensure a smooth and satisfying experience.
This Refund & Return Policy explains how returns, exchanges, and refunds are handled for purchases made through our website www.ahunagrills.in

  1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within one day of delivery.
  • The product must be unused, unassembled, and in original packaging.
  • All accessories, manuals, and components must be included.
  • Proof of purchase (order receipt or order number) is required.

Items not eligible for return:

  • Used or damaged products
  • Products with missing parts or packaging
  • Items damaged due to improper handling, installation, or misuse
  • Customized or special-order products (if applicable)
  1. Return Process

To initiate a return:

  1. Contact us at 9773860677 with your order details.
  2. Our support team will review the request and provide return instructions.
  3. The product must be securely packed and shipped to the address provided by our team.

Note:

  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
  • We recommend using a trackable shipping service.
  1. Damaged or Defective Products

If your product arrives damaged, defective, or incomplete:

  • Notify us within same day of delivery.
  • Provide photos or videos showing the issue.
  • We will offer a replacement, exchange, or full refund at no additional cost.

Claims made after 48 hours may not be eligible.

  1. Refunds

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection.
  • Approved refunds will be processed within 7 business days to the original payment method.

Please note:

  • Shipping fees (if applicable) are generally non-refundable.
  • Banks or card providers may take additional time to reflect the refund.
  1. Exchanges

We offer exchanges for:

  • Manufacturing defects
  • Wrong item delivered
  • Damaged items

If the requested replacement is out of stock, you may choose an alternative product or opt for a refund.

  1. Order Cancellation

You may cancel an order if:

  • The order has not yet been shipped
  • Cancellation is requested within 10 minutes of placing the order

If the order has already been shipped, cancellation is not possible; however, you may request a return after delivery (conditions apply).